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K eeping the commitment to provide high quality attendance to our customers, Devel-IT has 4 (four) communication channels that could be used for trouble, technical contacts or emergency situations.
1° Technical Support - e-Ticket System (Web)
For technical support we provide our trouble ticket system (e-Ticket).
You must fill your company/contact name, e-mail, the reason and/or doubt of your enquiry. From this time we are going to contact you and you are going to be notified by e-mail for each update in your e-Ticket.
2° Phone
You can contact us by phone for any information you need:
+55 14 3324-1200 (Monday to Friday from 8am to 6pm).
3° Technical Support out of working hours
For emergency situations out of our working hours you can use our red phone +55 14 9143-5352
The availability of our red phone is:
Monday to Friday: from 6pm
Saturday, Sunday and Holidays: whole day/night.
* Attendance through our red phone could be charged, according with our maintenance and technical support contract.
4° Attendance through SMS
To use our technical support through SMS, you just need to send an e-mail with 150 characters at maximum (subject included) to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
.
Don't forget to send your company name, your name and your telephone number.
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